Frequently Asked Questions

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We offer free shipping worldwide for all orders above €250. For orders less than €250, a country specific shipping rate will be added at checkout.

We are a slow fashion store which means most of our pieces are made to order, specifically for you once your order is received. This allows us to create beautiful pieces for you, handcrafted by skilled artisans and avoids inventory waste for a cleaner, more sustainable planet.

Each order takes anywhere between 15-25 business days to process depending on the intricacy of the techniques that goes into making your piece. This excludes weekends and French Bank Holidays.

We stock a few styles in small batches at our Paris studio. These orders will be processed and shipped within 2-3 business days, excluding weekends and French Bank Holidays.

We have an estimated shipping date on each product page for your reference. 

All orders are packed and shipped from our studio in Paris, France. Once processed from our end, orders within France mostly reach within 24h, within Europe in 4-5 days and rest of the world within 10 days. Please note that this is just the approximate timeline. We cannot guarantee the delivery timeline as this depends on the courier company.

All our made to order pieces are handcrafted by highly skilled artisans. The pieces often include intricate techniques such as hand-embroidery, cut work, hand-block printing, resist dyeing, hand-pleating and many more. The work done by our artisan communities is labour and skill intensive. Moreover, we work in an ethical way with all our partners, meaning that none of our artisans and garment makers are overworked to meet deadlines. We believe that garment makers deserve healthy working hours along with an ethical living wage.

Our mission is to slow down fashion and take a few moments to appreciate the process and skills that goes into every single garment. With a focus on craftsmanship, we want to change the fast fashion mindset into something that is sustainable for the planet, consumers and garment makers.

We love that you're choosing an artisanal piece from our collection for your event. We always try our best to offer an expedited timeline to accommodate such requests.

Get in touch with us on before placing your order and we will see whether it is possible to send across your outfit on time for your event :)

All orders are packed and shipped from our studio in Paris, France. If your order destination in within European Union, there are no additional charges involved.

For international orders to destinations outside the European Union, there may be customs/duties/charges depending on your destination country.

Bhoomi is not responsible for these charges and are not aware of the country specific rates for this. We recommend contacting your local customs office and checking the rates for packages arriving from France. Answer

Placing An Order

We offer FREE minor customisations related to size on most made to order pieces because we believe that one should not pay more for not fitting into standard body types.

If you want a design related customisation, we may be able to offer this to you with a small additional cost. If the design customisation is a small change, we may be able to offer this for free as well!

Get in touch with us on with the name of the piece that you would like customised along with the details and we will try our best to make it happen!

Please note, customised pieces are not eligible for returns or exchanges as they are made as per your specific needs and will be impossible to resell to another person.

We currently accept the following payment methods:

All major credit and debit cards (Visa, Mastercard and Amex).




Klarna - Interest free payments in 3 instalments.

We’re so sorry that your code didn’t work. Contact us on and we will provide you with a brand new one.

You can change the size on your order by contacting us on within 24h of placing the order.

In case of cancellation request : as every piece is handmade-to-order, we produce as and when orders are placed . Therefore, if a customer requests for an order cancellation when we have already started to work on their order, or if their piece is already finished, we will proceed to cancel and refund the order but we we reserve the right to retain 30% of the total amount, as our team has been working hard for hours/days on the pieces that were made specifically for you. 

Please check your spam folder. If it’s not there, please contact our customer support team on and they will take care of it.

We send you an email with your tracking details as soon as your order is dispatched from our end. You will find all the details necessary to track your package in this email.

Please note that most orders take 3-5 weeks to process. The tracking email is only sent after this, once the order is dispatched from our Paris studio.


Please visit our return center to submit a return request. 

When you order from our store, please keep in mind that your items are handmade with a lot of attention and care, specifically for you only after receiving your order. But if you are finally not happy with your pieces, they can be returned within 14 days of receiving the order for an exchange or store credit.

The store credit is valid for 1 year from the date the credit note was added to your account. The pieces must be returned in unworn, brand new condition, with all the tags intact. We do not process any cash refunds on returned items as our team has worked very hard to create these pieces specifically for you. 

Size exchanges can now be directly processed on our return center. Just opt for a size exchange on the portal and we will process the exchange. You do not need to place a new order on our website. We will ship the new size as soon as we receive the old piece.

Please note, custom pieces are not eligible for returns or exchange. This includes size and design related customisations as it would be impossible to sell this to anyone else. 

Scrunchies and earrings are also not eligible for return and exchange due to hygienic reasons. 

All return requests must be placed on our return center unless you have received a defected/wrong item. The customer is responsible for the return postage cost of the articles. We cannot not be held responsible of any delivery problem with the carrier you have chosen. We recommend delivery of the package against signature. 

Incase you have received a damaged/wrong piece, please contact us within 48h of receiving you products on with images of the defected product. We will then provide you with a return label and proceed to exchange your piece.