Shipping

What are your shipping rates?

We offer free shipping worldwide for all orders above €200. For orders less than €200, a country specific shipping rate will be added at checkout.

Once my order is placed, how long will it take to reach me?

We are a slow fashion store which means most of our pieces are made to order, specifically for you once your order is received. This allows us to create beautiful pieces for you, handcrafted by skilled artisans and avoids inventory waste for a cleaner, more sustainable planet.

Each order takes anywhere between 3-5 weeks to process depending on the intricacy of the techniques that goes into making your piece.

We stock a few styles in small batches at our Paris studio. These orders will be processed and shipped within 2-3 business days.

We have an estimated shipping date on each product page for your reference. 

All orders are packed and shipped from our studio in Paris, France. Once processed from our end, orders within France mostly reach within 24h, within Europe in 4-5 days and rest of the world within 10 days.

Why is the making time for some of the pieces so long?

All our made to order pieces are handcrafted by highly skilled artisans. The pieces often include intricate techniques such as hand-embroidery, cut work, hand-block printing, resist dyeing, hand-pleating and many more. The work done by our artisan communities is labour and skill intensive. Moreover, we work in an ethical way with all our partners, meaning that none of our artisans and garment makers are overworked to meet deadlines. We believe that garment makers deserve healthy working hours along with an ethical living wage.

Our mission is to slow down fashion and take a few moments to appreciate the process and skills that goes into every single garment. With a focus on craftsmanship, we want to change the fast fashion mindset into something that is sustainable for the planet, consumers and garment makers.

I'd like to receive my order sooner for an event. Is that possible?

We love that you're choosing an artisanal piece from our collection for your event. We always try our best to offer an expedited timeline to accommodate such requests.

Get in touch with us on support@bhoomi.fr before placing your order and we will see whether it is possible to send across your outfit on time for your event :)

Will I be charged any customs?

All orders are packed and shipped from our studio in Paris, France. If your order destination in within European Union, there are no additional charges involved.

For international orders to destinations outside the European Union, there may be customs/duties/charges depending on your destination country.

Bhoomi is not responsible for these charges and are not aware of the country specific rates for this. We recommend contacting your local customs office and checking the rates for packages arriving from France.

Placing An Order

Can I place a customised order?

We offer FREE minor customisations related to size on most made to order pieces because we believe that one should not pay more for not fitting into standard body types.

If you want a design related customisation, we may be able to offer this to you with a small additional cost. If the design customisation is a small change, we may be able to offer this for free as well!

Get in touch with us on support@bhoomi.fr with the name of the piece that you would like customised along with the details and we will try our best to make it happen!

Please note, customised pieces are not eligible for returns or exchanges as they are made as per your specific needs and will be impossible to resell to another person.

What payment methods do you accept?

We currently accept the following payment methods:

All major credit and debit cards (Visa, Mastercard and Amex).

Paypal

iDeal

Sofort

Klarna - Interest free payments in 3 instalments.

My promotion code hasn’t worked, how do I apply this?

We’re so sorry that your code didn’t work. Contact us on support@bhoomi.fr and we will provide you with a brand new one.

Can I cancel/change my order?

Once an order is placed on our website, it is not possible to cancel or change it. You can change the size on your order by contacting us on support@bhoomi.fr within 24h of placing the order.

I haven’t received a confirmation email

Please check your spam folder. If it’s not there, please contact our customer support team on support@bhoomi.fr and they will take care of it.

How do I track my order?

We send you an email with your tracking details as soon as your order is dispatched from our end. You will find all the details necessary to track your package in this email.

Please note that most orders take 3-5 weeks to process. The tracking email is only sent after this, once the order is dispatched from our Paris studio.

Returns/Exchanges

What is your return/exchange policy?

Please visit our return center to submit a return request. 

You can return your order within 14 days for a full refund, as long as the items are returned with their tags on, unwashed and unworn. The customer is responsible for the return postage cost of the articles. 

If the articles arrive after the expiry period of 14 days, or is returned to us damaged or used, without the tags, they will not be eligible for a refund. We reserve the right to return items that are not in the condition specified, at the customer’s expense. 

We do not accept exchanges. You will need to submit a return request and place a new order.  

Please note, customized pieces are not eligible for return or exchange. This includes size and design related customizations. 

Scrunchies and earrings are also not eligible for return and exchange due to hygienic reasons. 

Please contact us on support@bhoomi.fr incase you have received a wrong item, damaged item or if your order is lost. 

Have a question we have not answered?

Please contact us through the below form, and we'll be glad to assist.